Front Line Leadership Program
Whether you are a department or function supervisor, a team lead, or a project supervisor, you can sharpen your skills for your current role and prepare yourself for management-level leadership in the Institute's Front Line Leadership Program.
This program is designed to help rising front line managers learn the fundamentals of leading successful teams while being customer-focused and results-driven.
- Behavior and leadership styles
- Team concepts
- Conflict management
- Creativity and problem solving
- Customer service
- Ethics and values
- Communication
- Staff motivation
Participants will complete and present an assigned project and will produce a personal action plan at the conclusion of the program.
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