Surveys Explore State Information Technology Services Since Privatization
Vinson Institute survey research specialists are helping government officials and technology providers assess satisfaction with the privatization of state agency information technology services.
First, an online survey of overall customer satisfaction with state-managed information technology services was administered by the Institute team prior to the transition of services to IBM and AT&T. It was e-mailed to agency heads and approximately 150 business unit managers in the 13 agencies that were part of the state’s initial information technology transition.
The data collected and evaluated from that survey was used to establish a baseline score for continuing assessment of the performance and reliability of information technology infrastructure and customer services going forward under the privatization, explained Rich Clark, Vinson Institute faculty member and survey research unit director.
Institute specialists will survey the same group periodically over the course of four years. “Georgia state leaders have a strong commitment to excellence in customer service, and these surveys will provide them with the information they need to make informed decisions about any adjustments,” noted Clark.
