Succeeding as a Supervisor
Supervisors new on the job as well as those aspiring to a supervisory role can gain the knowledge and skills they need to be effective right from the start through this three-part program, which covers such topics as building trust, leading teams, planning and delegating, performance evaluation, and handling conflict.
Who Should Attend
Most supervisors have risen in the organization from good employee to supervisor without any training whatsoever. The roles and responsibilities of a supervisor are complex and many, and the skills they need must be learned in a systematic manner focusing on improving supervisory performance.
The ideal participant is either a supervisor who has been in his or her job two years or less; someone who is not currently a supervisor but is interested in developing those skills; or a long-term supervisor with no formal supervisor training. Ideal class size is twenty to twenty-five participants.
Course Description
A first-time supervisor often arrives on the job with little experience and no training. He or she is expected to supervise employees who may have been peers and coworkers the day before. Muddling through until a few techniques seem to work, the new supervisor may ultimately succeed, but everyone
Succeeding as a Supervisor is a short, but thorough, introductory program that equips participants with the knowledge and skills they need to be effective in their jobs.
The program is divided into two modules, each lasting two days and separated by a 30-day break, plus a follow-up final day 30 days later. The curriculum is based on the book Effective Supervisory Practices and supplemented by The Supervisor Toolkit.
Module One (two days)
- The Many Jobs of a Supervisor
- Communicating with Employees
- Leading the Work Team
- Building Trust and Respect
- Planning and Delegating
Module Two (two days)
- Motivation
- Performance Evaluation and Coaching
- Developing and Maintaining Discipline
- Handling Conflict
Module Three (1 day)
At the end of Module Two, each participant selects a course topic and develop a plan to improve his or her skills in that area. In between Modules Two and Three, participants apply their newly learned skills and during Module Three discuss what they practiced, how it worked, reaction from employees, and what they need to do during the subsequent six months to improve their supervisory practices. On the last day participants also present their plans of action and leave with a plan of improvement. Upon completion of the program, each participant earns a certificate of completion.
For price and registration information, contact Catherine Bennett.
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